Privacy

What we store

Your account email, your API keys (hashed, with only the first characters kept so you can recognise them), and a record of each takeover: when it started and ended, how long it took, how much data passed through, and whether it used your free allowance or a credit. We also keep your credit balance and your purchases (pack, amount, date).

We never see, store or record what is on the screen during a takeover. The screen, taps and typing are encrypted end to end between your agent and the person helping; our relay only passes along data it cannot read.

Retention

Sign-in links expire after 15 minutes and are deleted within a day; sign-in sessions last 30 days. Detailed takeover records are kept for the current and previous month, then reduced to monthly totals. Deleting your account removes your sessions, keys, takeover records and credit balance straight away; purchase records are kept for accounting, without your account attached.

Sub-processors

Cloudflare (hosting, database, relay and sign-in email) and Polar (billing and payments, as merchant of record). Payment card data is handled by Polar; we never see it. We use no analytics or advertising trackers.

Your data

You can delete your account at any time from the dashboard (Account). You can ask for a copy of what we hold about you, or for it to be deleted, by email.

Contact

Questions about privacy: support@unstuck.sh.